AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.

• Investigates and resolves computer software and hardware problems of users that are beyond the scope of a typical help desk function.
• May perform this service directly with the user or in support of a help desk.
• Receives telephone calls from the help desk or from users having problems using computer software and hardware or asking how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems.
• Talks to user to learn procedure sequence followed and source of error.
• Answers questions, applying knowledge of computer software, hardware, and procedures.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions.
• Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone.
• Talks with coworkers to research problem and find solution.
• Talks to programmers to explain software errors or to recommend changes to programs.
• Calls software and hardware vendors to request service regarding defective products.
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work.
• May write software and hardware evaluation and recommendation for management review. May write or revise user training manuals and procedures.
• May develop training materials, such as exercises and visual displays.
• May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.
• May install microcomputers, software, and peripheral equipment, following procedures and using.
• May work as an in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
• May conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
• May specialize by type of software, computer language, or computer operating system.

• Active CompTIA Security+ (or 8570 equivalent)
• Minimum of 4 years of direct experience; additional experience is a plus
• Preferred: Minimum active Secret clearance