This position is located in the Bureau of Overseas Buildings Operations (OBO), Operations Directorate (OPS), Office of Area Management (AM). AM provides comprehensive and timely customer service support to Posts and links OBO and Posts by acting as a practical, effective, and results oriented ombudsman, explaining Post's needs and limitations to OBO and OBO's policies and procedures to Posts; manages OBO's maintenance/repair accounts and oversees repair and improvement projects in support of the best possible office and residential facilities for Posts; and represents Foreign Service interests to OBO in a positive manner so as to engender increased dedication to providing safe, secure, and appropriate facilities for our colleagues serving abroad.

As a Program Analyst for the Office of Area Management of OBO/OPS, the contractor performs a wide variety of tasks and assignments in support of the day-today operations of the Office. In furtherance of these responsibilities, the contractor performs tasks and assignments that typically include, but are not necessarily limited to, the following:
• Serves as liaison for the Office Director by interfacing with management officials both within and outside the Department; personally, accomplishing any follow-up required; and keeping Director and other staff advised.
• Assists management with tracking funds to ensure that sufficient funds are allocated for expenses related to travel, supply requisition, equipment purchases, servicing contracts and blanket purchase orders.
• Reviews existing workflow processes and information systems to maintain or enhance Office operations.
• Gathers, develops, and finalizes recurring internal management and administrative reports for use by the Office Director and higher-level management.
• Drafts official travel requests and makes arrangements for travel for the Office Director and subordinate staff, prepares requests for passports and visas, schedules itineraries, and ensures timely reimbursement of travelers for travel expenses.
• Drafts correspondence on a variety of ad hoc office management issues for the signature of the Office Director, expressing facts, ideas and instructions in a succinct and organized manner.\

Proofreads all Office correspondence, staff actions and reports prepared for the Office Director's signature for thoroughness, clarity, clearances, grammar, and procedural correctness; reviews and tracks all incoming correspondence from sources external to the Office to ensure proper turn-around of responses; and remains abreast of and passes on to the Office Director and subordinate staff any changes in correspondence formats.
• Screens the Office Director's phone calls and visitors to obtain information and refer callers/visitors to appropriate staff member when appropriate; determines need for and schedules meetings and appointments involving the Office Director and Office supervisors; and briefs the Office Director and supervisory staff regarding subject matter of scheduled meetings.
• Handles preparation for and scheduling of meetings, e.g., All Hands, Supervisory meetings, Contractor meetings, etc., and coordinates logistics for meetings and services required.
• Aids the Office's Records Manager, with maintaining the records management system; and provides insight on the development and maintenance of a standardized system of filing to enable the Office Director and subordinate staff to clearly understand and identify documents correctly and to facilitate retrieval of filed materials.
• Sorts, safeguards, and prioritizes incoming mail and telegraphic/cable traffic; alerts responsible parties to priority action items; and serves as custodian of files and classified materials.
• Serves as office automation technical advisor, making determinations as to the types and amounts of office automation equipment needed, and provides advice and guidance to the staff in the use of hardware and software applications.
• Utilizes the routine and advanced features of applications that form Microsoft Office Suite 2007 to create or modify documents, spreadsheets, and presentation graphics.
• Maintains time and attendance records for Office staff; prepares time and attendance information for payroll submission each pay period for Office managers and staff; reports on time and attendance anomalies or issues to the Office Director; and files appropriate time and attendance information for future reference.
• Assists with the logistical operations of the Office including, but not limited to, planning the most efficient use of available space, recommending, and coordinating changes appropriate for office staffing needs, controlling distribution or redistribution of property, and disposing of surplus items in accordance with applicable regulations.
• Drafts personnel action requests for Office staff and positions in accordance with Civil Service and Foreign Service requirements, and tracks actions through the Office Director to ensure that actions are affected timely and accurately.
• Monitors the performance management system for all employees assigned to the Office, ensures that performance management milestones are timely met, and keeps the Office Director aware of the status of performance management actions for the staff.
• Tracks training requests from initiation to completion to ensure that the process is handled timely and in accordance with Departmental policies and procedures.

• Ability to extract detailed information from various sources, accurately capture that information in the appropriate system or document, and monitor status of information to prepare reports for management use.
• Ability to review office administration processes, problems, and issues and provide recommendations based on findings.
• Possess a mastery of basic concepts, principles, and practices of a Program Analyst that enables the incumbent to understand the wide range of State Department office duties.
• Skill in the analysis of administrative program goals and requirements.
• Ability to research administrative problems and issues and provide recommendations based on findings.
• Skill in the use of basic and advanced features of 2007 (or later) version of Microsoft Office suite, including Word, Excel, PowerPoint, and other applications, as well as other automated systems used by the Office, and the ability to learn and apply new software variations as they affect Office operations.
• Ability to utilize OBO-specific software systems, including BMIS, BRMS, SMART, COAST, etc.
• Skill in oral and written communications which enable the contractor to advise and otherwise interact with other staff members on staff actions, reports, tasks, office correspondence and the use of automated office equipment, and with managers and others external to the Office with whom business is conducted or operational requirements are discussed