The purpose of this task order is to provide professional service personnel to support the OIG Office of the Executive Director, IT Operations Directorate, through subject matter expertise with project management for large complex projects related to EX/IT’s mission-centric approach to IT operations focused on customer service, collaboration, and innovation.

OIG is seeking support from a contractor to assist the Government in providing project management and business analyst support services for the U.S. Department of State, Office of Inspector General (OIG). The objective is to support EX/IT and OIG program office mission needs by identifying business requirements, initiating, and managing projects, and supporting a comprehensive approach to IT across OIG. All work must conform to OIG’s enterprise policies and procedures, including but not limited to IT governance and management.

• Elicit, analyze, and validate the business needs of stakeholders, including customers and end users.
• Collaborate with project sponsors to determine project scope and vision
• Conduct interviews to gather customer requirements via working sessions, questionnaires, surveys, use cases, scenarios, and other methods
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
• Work with stakeholders and project team to prioritize collected requirements
• Participate in the quality assurance of purchased solutions to ensure features and functions have been enabled and optimized
• Assist in conducting research on products to meet agreed upon requirements and to support purchasing efforts
• Participate in the selection of any requirements documentation software solutions that the organization may opt to use
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Develop and utilize standard templates to accurately and concisely write requirements specifications, capture requirements into requirement traceability matrices, create RACI charts as appropriate
• Translate conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted
• Assist with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary
• Communicate changes, enhancements, and modifications of business requirements, verbally and through written documentation, to project managers, EX/IT management, and other stakeholders so that issues and solutions are understood

• A Bachelor’s degree from an accredited institution and six (6) years of related experience; (or) eight (8) years of related experience. Related experience is considered business and technical requirements analysis, elicitation, modeling, verification, and methodology development, preferably with federal government agencies/departments with Information Technology projects. Specific experience includes:
• Strong background and experience working in federal government information technology projects as a business analyst.
• Strong abilities to translate business requirements into technical requirements and vice versa, ability to interact with business customers by conducting interviews, requirements gathering sessions and gaining consensus on collected requirements.
• Utilizing multiple project management methodologies such as traditional waterfall and/or Agile.
• Authoring project related documents from existing templates or by creating new templates.
• Strong multitasking skills with ability to re-prioritize tasks on an ongoing basis.
• Excellent listening skills to understand and capture customer/stakeholder requirements and document meeting minutes.
• Excellent customer management skills with collecting precise and detailed requirements, conducting meetings, providing status, and managing expectations.
• The ability to successfully interface with individuals and collect information required for projects/tasks on a timely basis, update tracking documents and provide regular updates and reports to management.
• The ability to rapidly adjust to changing working conditions as they relate to projects and tasks.
• Strong verbal and written communication skills.
• Strong skills with Microsoft Office tools such as Microsoft Word, Excel, PowerPoint, etc.
• Three years of experience using Microsoft Office 365 such as SharePoint Online, Power Automate Flow, Teams, Lists.
• Information Technology Infrastructure Library (ITIL), Capability Maturity Model Integration (CMMI), and/or Project Management Professional (PMP) certifications are desired.